Returns & Exchanges
Due to the perishable nature of our gourmet products, we offer a 14-day freshness guarantee to ensure your absolute satisfaction. If your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a replacement or refund.
Verify Eligibility
Ensure your items are in their original packaging and that you have initiated the request within 14 days of delivery for food items or 30 days for merchandise.
Contact Support
Send an email to our support team with your order number and clear photographs of the product, especially if reporting transit damage or spoilage.
Receive Authorization
Once our team reviews your claim, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a physical return is required.
Processing Refund
After we receive your item or approve your digital claim, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing